The Impact of Digital Transformation in Enhancing Operational Performance: An Applied Study in the Kirkuk Electricity Distribution Branch

Marwan Fawzi Takriti; Ghalia Nassreddine; Joumana Younis; Tamima ElHassan

doi:10.51173/jt.v5i3.1525

Authors

Marwan Fawzi Takriti Faculty of Business, Jinan University of Lebanon, Tripoli, Lebanon
Ghalia Nassreddine Faculty of Business, Jinan University, Tripoli, Lebanon https://orcid.org/0000-0001-9434-2914
Joumana Younis Faculty of Business, Jinan University of Lebanon, Tripoli, Lebanon
Tamima ElHassan Faculty of Business, Jinan University of Lebanon, Tripoli, Lebanon

DOI:

https://doi.org/10.51173/jt.v5i3.1525

Keywords:

Digital Transformation, Operation Performance, Digital Technology, Information Technology, Digital Skill, Technological Environment

Abstract

Digital transformation is the procedure that integrates recent technologies in organizations to push essential change, improve efficiency, and facilitate work for employees. This paper studies the impact of digital transformation on the operational performance of the Kirkuk Electricity Distribution Branch. Four dimensions of digital transformation will be considered: infrastructure, skills, environment, and digital technology. A descriptive analytical methodology was adopted to examine this impact. A questionnaire of 27 questions was built and distributed to the Kirkuk Electricity Distribution Branch employees. The answers from a convenience sample of 328 male and female employees were collected. These answers were examined using SPSS software and statically tools. The result shows a significant impact of the digital transformation on the operational performance of the Kirkuk Electricity Distribution Branch.

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Author Biographies

Marwan Fawzi Takriti, Faculty of Business, Jinan University of Lebanon, Tripoli, Lebanon

Master student at Jinan University in Lebanon.

Ghalia Nassreddine, Faculty of Business, Jinan University, Tripoli, Lebanon

Dr. Ghalia Nassreddine is an Associate Professor at the Jinan University, Lebanon. She is a Ph.D holder in information technology and systems from University of Technology of Compiegne, France since 2009. Currently, she is serving as a chairperson in Business Computing School in Jinan University of Lebanon. She is currently doing a lot of research in Machine Learning and renewable systems. She can be contacted through ghalia.nasseredine@jinan .edu.lb

Joumana Younis, Faculty of Business, Jinan University of Lebanon, Tripoli, Lebanon

Joumana Younis received her PhD degree in Information and Communication Technology, Managerial Innovation from the CNAM University France; Doctorate in Business Administration (DBA) in Human Resources at ASMP University - France. Executive Doctorate in Business Administration (EDBA) in Entrepreneurship at Montpellier University - France. Former Dean of the Faculty of Sciences at Jinan University. Actually she is the Dean of Business Administration at Jinan University for undergraduate, graduate, and post-graduate degrees, in addition to the DBA program in partnership with ASMP.

Tamima ElHassan, Faculty of Business, Jinan University of Lebanon, Tripoli, Lebanon

Assistant professor at Jinan university of Lebanon. She had a Ph.D degree in accounting. She serves as coordinator of Business school at Jinan University of Lebanon

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